Get in Touch With Us
If you have a question about our reviews, spotted something that needs correcting, or want to flag a concern about one of the casinos we cover, this is the right place to start. We aim to make bubblemanialondon.co.uk as accurate and useful as possible, and reader input is part of how we keep it that way.
How to Reach Our Editorial Team
The best way to contact us is by email. We read every message personally and try to respond within two working days, though busy periods can occasionally push that out a little. Please write to us at [email protected].
Telling us the nature of your enquiry in the subject line helps us route it to the right person straight away, whether that is a factual query, a correction, or feedback on our coverage of non GamStop casinos.
What We Can Help With
- Content questions — If anything in our guides to casinos not on GamStop, wagering requirements or payment methods is unclear, ask us to explain it further.
- Corrections — Casino offers, licensing details and terms change often. If you notice something on the site that looks out of date, we want to know so we can check and update it.
- Feedback and topic suggestions — If there is an aspect of online casinos or betting sites not on GamStop that you think deserves more coverage, tell us.
- Casino and industry enquiries — If you represent a gambling brand and would like to discuss our editorial process, introduce yourself and explain what you are proposing.
- Safer gambling concerns — If you or someone you know is struggling to control their gambling, mention this in your message and we will point you towards independent support services rather than trying to advise you ourselves.
What We Cannot Do
We are a research and comparison site, not a casino operator or a customer support desk for any of the brands listed on bubblemanialondon.co.uk. We cannot process withdrawals, resolve account disputes, verify your identity documents, or intervene in a complaint on your behalf. For account-specific issues, contact the casino's own customer support team directly, using the channels listed on its site.
If a dispute with a non GamStop casino cannot be resolved through its support team, remember that these operators are typically licensed outside Great Britain, most often in jurisdictions such as Curaçao. That means the UK Gambling Commission and the Financial Ombudsman have no authority over them, and any resolution process depends entirely on the terms set by the casino's own licence. Our guide to the best non GamStop casinos explains how licensing and ownership affect what protection is realistically available.
Before You Contact a Casino About Self-Exclusion
GAMSTOP only covers operators licensed by the UK Gambling Commission, so it will not block access to non GamStop casinos. If you have self-excluded, or are thinking about it, contacting us will not achieve what you need. Instead:
- Speak to GamCare on their national helpline for free, confidential support and guidance.
- Use gambling-blocking software at device or network level, which works independently of any single operator's self-exclusion tools.
- Ask any casino directly about its own deposit limits, loss limits and self-exclusion options, since these vary by operator and are not standardised the way they are within the GAMSTOP scheme.
We can point you towards these resources if you get in touch, but we are not a substitute for them.
What Happens After You Email Us
Your message is read by a member of our editorial team, not an automated system. We will reply as a real person who has actually looked into what you have raised. If your query needs input from someone else on the team, for example on a specific casino's payment terms or bonus conditions, we will follow up once we have checked.
Keeping Our Reviews Accurate
Casino terms, licensing status, ownership structures and bonus conditions change without much notice, particularly among operators outside UK Gambling Commission oversight. We rely partly on reader reports to catch these changes quickly. If something you experienced with a casino featured on this site does not match what we have published, please tell us, including the date you noticed it, so we can look into it and update the page if needed.
Thank you for taking the time to get in touch. Every message helps us keep bubblemanialondon.co.uk a more reliable resource for readers researching casinos not on GamStop.